Privacy policy

Last updated: May 28, 2025

At Studio Ore Ltd (UK) and Studio Ore S.r.l. (Italy), we’re committed to protecting your privacy and ensuring transparency in how we handle your personal data. This policy explains what we collect, how it’s used, and your rights under applicable laws, including the UK GDPR, EU GDPR, and Italian D.Lgs. 196/2003.

This Privacy Policy describes how Studio Ore (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from studio-ore.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

1. Who We Are

Studio Ore Ltd
Registered in England and Wales
Company Number: [insert]
Address: [insert]
Email: [insert]

Studio Ore S.r.l.
Via Piero Ghiglione 82, 28021 Borgomanero (NO), Italy
P.IVA / C.F.: IT03062150309
REA: [insert once confirmed]
Email: [insert]
PEC: [insert, if applicable]

Depending on your location, either Studio Ore Ltd or Studio Ore S.r.l. is the data controller for your personal data.

2. What We Collect

We collect personal information when you:

  • Browse our website

  • Place an order

  • Contact us via email or form

  • Subscribe to updates

This may include:

  • Name, billing/shipping address

  • Contact details (email, phone)

  • Order details and payment method (processed securely via third-party gateways)

  • IP address, browser type, and device data

  • Preferences or communication history

We do not store full payment card details. These are handled by secure third-party providers like Shopify Payments or Stripe.

3. Why We Collect It

We use your data to:

  • Fulfil orders and manage deliveries

  • Provide customer support

  • Process payments

  • Improve our website and services

  • Send relevant communications if you opt in

We rely on legitimate interests, contractual necessity, and consent as our legal bases for processing, depending on the activity.

4. Sharing Your Data

We may share your information with:

  • Delivery services (e.g. DHL, UPS, FedEx)

  • Payment providers (e.g. Shopify Payments, Stripe)

  • Email platforms (e.g. Mailchimp)

  • IT and website support services

All providers are under strict data protection agreements. Your data is never sold.

5. International Transfers

If your data is transferred outside the UK or EEA (e.g. to the US), we ensure appropriate safeguards are in place, such as standard contractual clauses.

6. Your Rights

You have the right to:

  • Access your personal data

  • Correct or update it

  • Request deletion

  • Object to or restrict processing

  • Withdraw consent at any time

  • File a complaint with the ICO (UK) or the Garante (Italy)

To exercise your rights, contact us at info@studio-ore.com.

7. Cookies

We use cookies and similar technologies to improve your experience on our site, analyse traffic, and provide tailored communications.

Cookies fall into the following categories:

  • Essential cookies – Required for basic site functionality, such as navigating pages, storing cart items, and logging in.

  • Analytics cookies – Help us understand how visitors interact with the site (e.g. Google Analytics).

  • Marketing cookies – Used to deliver relevant ads and track performance (e.g. Meta Pixel).

Cookie Consent

In accordance with UK and EU regulations, we only activate non-essential cookies after you have given explicit consent. When you first visit our website, a cookie banner allows you to manage your preferences.

You can update your choices at any time via the banner or by adjusting your browser settings.

This approach complies with the ePrivacy Directive, EU GDPR, and guidance from the Italian Garante per la Protezione dei Dati Personali.

8. How Long We Keep Your Data

We retain data only as long as necessary to fulfil the purpose it was collected for, or as required by law (e.g. tax regulations).

9. Policy Updates

We may update this policy from time to time. The latest version will always be available on our website, and significant changes will be communicated directly where appropriate.

If you have any questions about this policy or your data, please contact us at: info@studio-ore.com