Frequently Asked Questions
Frequently asked questions are listed below, browse all and if you can't find the answer, don't hesitate to contact us.
General information
How can I contact Studio Ore?
Our global teams are ready to support you. For the fastest response, please complete our contact form here. Alternatively you can email us at info@studio-ore.com.
For technical support, warranty enquiries, or return requests, please complete our contact form here. Alternatively you can email us at customer@studio-ore.com.
How do I place an order?
We work with both trade professionals and homeowners. Add products to your project list on our website - our team will review your order and contact you to confirm lead times, pricing, and delivery costs before any payment is taken.
For trade professionals: We recommend completing a trade account application before building your project list. This gives you access to professional pricing (once confirmed by our consultants) and dedicated support.
No payment is processed until we've confirmed all details with you directly.
Why do I need to build a Project?
Adding items to a project allows you to include specific items in your order on our website. Once you've selected everything you need, the list is sent to our sales team.
They'll review your selections, confirm lead times, and get back to you with a detailed quotation. At this stage, they can also suggest any revisions or alternative options if helpful.
No payment is taken until you've reviewed and approved everything. It's our way of ensuring you get exactly what you need before committing to an order.
Why is my order pending?
To ensure your items are processed accurately, our team will review each order and contact you to confirm both products and lead times. Each of our products are made to order so our lead times can vary, please contact us to find out more.
Do you have a brochure I can download?
Yes we do. You can request it here.
Product information
Where are your products made?
We are proud to manufacture our products in our own facilities, working with communities of skilled craftspeople in Northern Italy. Our workshop is based near Lake Orta and serves our European market. We also have a design workshop in Sussex, England that serves the UK and rest of world. You can find out more about us here.
What are Studio Ore products made from?
Each of our products are made from solid brass and hand-finished in an application of your choice.
Where can I find a product Specification or Installation Instructions?
A link to the installation instructions, or specification sheet, can be found on each product page on our website.
A copy of the instructions is also sent out with every order. If you have any further questions regarding specification or installation please contact us.
Do you offer a warranty on your products?
We want to ensure you can choose our products for your project with peace of mind. You can view our warranty policies here.
Where can I view your products in person?
We are not represented in bathroom showrooms, choosing to sell directly to ensure the best experience when purchasing our designs. We are excited to share that we have opened a consultation spaces in London, Milan and New York, please contact us to book a visit.
Care and maintenance
How should I clean my Studio Ore product?
To find a comprehensive breakdown of care instructions please visit our product care page.
How do I get spare parts for my Studio Ore product?
Our expert team will be able to support you with any spare parts required. Please submit all requests via our enquiry section here.
Shipping and returns
What is your policy for returning goods?
Please view our Shipping & returns page.
What are your delivery timescales?
As each of our items are made to order, our lead times can vary. Once your order is submitted, one of our team will be in touch to confirm your lead time and delivery timescales.
Do you ship internationally?
We are able to support projects globally. Find out more at checkout or by contacting us.
Can't find what you are looking for?
Please contact us directly using the button below and
a member of our team will be able to help.
