Frequently Asked Questions
Frequently asked questions are listed below, browse all and if you can't find the answer, don't hesitate to contact us.
General information
How can I contact Studio Ore?
Our global teams are ready to support you. For the fastest response, please complete our contact form here. Alternatively you can email us at info@studio-ore.com.
For technical support, warranty enquiries, or return requests, please complete our contact form here. Alternatively you can email us at customer@studio-ore.com.
How do I place an order?
You can submit an enquiry via the website by adding the products you are interested in to your project list. Alternatively you can purchase by adding your items directly to your basket and following the on screen directions. If you have any questions please do contact us on info@studio-ore.com with any details of the products you would like to order.
What is a Project List?
If you are a trade customer, or would just like some support building your perfect product selection, we recommend you submit a Project List to our experts. This will allow us to ensure your items are correctly selected, recommend and additional supporting items like controls, or spouts, and supply you with a specific quotation.
Trade customers will also be able to access our trade pricing. Not yet registered for a trade account? Click here.
Why is my order pending?
To ensure your items are processed accurately, our team will review each order and contact you to confirm both products and lead times. Each of our products are made to order so our lead times can vary, please contact us to find out more.
Do you have a brochure I can download?
Yes we do. You can request it here.
Product information
Where are your products made?
We are proud to manufacture our products in our own facilities, working with communities of skilled craftspeople in Northern Italy. Our workshop is based near Lake Orta and serves our European market. We also have a design workshop in Sussex, England that serves the UK and rest of world. You can find out more about us here.
What are Studio Ore products made from?
Each of our products are made from solid brass and hand-finished in an application of your choice.
Where can I find a product Specification or Installation Instructions?
A link to the installation instructions, or specification sheet, can be found on each product page on our website.
A copy of the instructions is also sent out with every order. If you have any further questions regarding specification or installation please contact us.
Do you offer a warranty on your products?
We want to ensure you can choose our products for your project with peace of mind. You can view our warranty policies here.
Where can I view your products in person?
We are not represented in bathroom showrooms, choosing to sell directly to ensure the best experience when purchasing our designs. We are excited to share that we have opened a consultation space in London and will be opening in New York and Los Angeles soon, please contact us to book a visit.
Care and maintenance
How should I clean my Studio Ore product?
To find a comprehensive breakdown of care instructions please visit our product care page.
How do I get spare parts for my Studio Ore product?
Our expert team will be able to support you with any spare parts required. Please submit all requests via our enquiry section here.
Shipping and returns
What is your policy for returning goods?
Please view our Shipping & returns page.
What are your delivery timescales?
As each of our items are made to order, our lead times can vary. Once your order is submitted, one of our team will be in touch to confirm your lead time and delivery timescales.
Do you ship internationally?
We are able to support projects globally. Find out more at checkout or by contacting us.
Can't find what you are looking for?
Please contact us directly using the button below and
a member of our team will be able to help.
