Frequently Asked Questions

General Information

How do I contact Studio Ore?

Click here for our Contact Us page. Alternatively you can email us at info@studio-ore.com.

How do I place an order?

You can submit an enquiry via the website by adding the products you are interested in to your enquiry list. Alternatively you can email info@studio-ore.com with the details of the product/s you would like to order. A member of the Studio Ore team will respond to your enquiry within the next working day.

Do you have a brochure?

Yes we do. You can request it here.

Our Products

Where are the products made?

Studio Ore products are handcrafted in Sussex, England.

What are the products made from?

Studio Ore products are made from solid brass.

Where can I find out more about the polished brass finish?

Please view our Product Care page where you can find further detail about our finishes. There are also photographs of what the polished brass finish looks like when supplied and how it will develop with time.

Where can I find installation instructions?

A link to the installation instructions can be found on each product page on our website. A copy of the instructions is also sent out with every order. If you have any further questions regarding installation please email info@studio-ore.com

Where can I find product specifications?

Product specifications can be found on each product page on our website. If you have any further questions regarding product specifications please email info@studio-ore.com

What is Studio Ore’s warranty on its products?

Please view our Warranty page.

Care & Maintenance

How should I clean my Studio Ore product?

Please view our Product Care page.

How do I get spare parts for my Studio Ore product?

Please view our Shipping & returns page.

Shipping & Returns

What is Studio Ore’s return policy?

Please view our Shipping & returns page.

What are your delivery charges and timescales?

Please view our Shipping & returns page.

Do you ship internationally?

Yes we do. For more detail please view our Shipping & returns page.